Keelan Westall is committed to delivering the highest standards of customer care. We are always interested in your feedback and you can contact our Underwriting Agency on the following telephone number or via email:

Our commitment to you

• We will make sure all the information we give you will be clear, fair and not misleading.
• We will always try to be fair and reasonable whenever you need the protection of this policy.
• We will also act promptly to provide that protection.

If things go wrong

Whilst we will make every effort to maintain the highest standards, we recognise that there may be some occasions when we fail to satisfy the particular requirements of our customers. We therefore have in place procedures to investigate and remedy any area of concern. In such circumstances we promise:

• To acknowledge any formal complaint in 5 working days or less.
• To have the issues reviewed fairly by a person of appropriate seniority and authority.
• To identify the person managing your complaint in our original letter of response.
• To respond fully to your concern or complaint within a maximum of 20 working days. If for any reason this is not possible, we will write to you promptly to explain why we have been unable to finalise the matter quickly. We will also let you know when we will contact you again.

Keelan Westall is committed to delivering the highest standards of customer care. We are always interested in your feedback and you can contact our Underwriting Agency on the following telephone number or via email:

Our commitment to you

• We will make sure all the information we give you will be clear, fair and not misleading.
• We will always try to be fair and reasonable whenever you need the protection of this policy.
• We will also act promptly to provide that protection.

If things go wrong

Whilst we will make every effort to maintain the highest standards, we recognise that there may be some occasions when we fail to satisfy the particular requirements of our customers. We therefore have in place procedures to investigate and remedy any area of concern. In such circumstances we promise:

• To acknowledge any formal complaint in 5 working days or less.
• To have the issues reviewed fairly by a person of appropriate seniority and authority.
• To identify the person managing your complaint in our original letter of response.
• To respond fully to your concern or complaint within a maximum of 20 working days. If for any reason this is not possible, we will write to you promptly to explain why we have been unable to finalise the matter quickly. We will also let you know when we will contact you again.