Service Standards

We do not believe in automated switchboards so expect a human voice at the end of the telephone.

No ivory towers for our senior management team. We guarantee quick and easy access to high level managers and board level directors.

3. RAPID RESPONSE

Quotes within 48 hours: excellent relationships with our major blue chip insurers allow us to obtain quotes within 48 hours! We also promise to keep you informed throughout the process. For added efficiency and convenience, you will be able to submit your enquiry electronically via our website. You will receive immediate confirmation of receipt and quotations by email, if preferred.

Documentation within 10 days: for added peace-of-mind we guarantee documentation is issued within 10 days.

Delegated authority: a policy or pro forma policy will be provided within seven working days of cover being incepted for all delegated authority cases.

We are a true one-stop-shop and offer the benefit of an in-house claims department. The team will acknowledge your claim within 48 hours and endeavour to despatch settlement cheques within 24 hours of receipt from the insurance company.

Experienced personnel with in-depth understanding of the market will keep you advised on any trends, issues or threats that could have a detrimental effect on insurance budgets.

6. CORE VALUES – Courtesy, Accuracy, Relationships & Improvement

We are more committed than ever to four CORE values:

Courtesy
Creates a positive atmosphere and pleasant work environment, which improves motivation and productivity. It is at the heart of everything we do and means being polite to clients, brokers, insurers and suppliers as well as fellow employees from receptionist to board level.

Accuracy
FSA has meant this is more important than ever and our dedicated Compliance and Technical team ensure the necessary procedures and processes are introduced and implemented, including regular internal audits as well as a strict quality control regime.

Relationships
By creating meaningful professional partnerships we have been extremely successful in building close and mutually rewarding relationships with key clients, brokers, leading insurers including Axa, Norwich Union and Zurich, plus suppliers. This enables us to remain competitive and offer the very best terms.

Improvement
To achieve our aim of being the leading commercial property insurance broker in the UK, we recognise the need for further improvement and strive to provide a more efficient, focused and proactive service. This is reflected by regular client and broker surveys as well as rigorous technical and soft skills training for employees across all levels of the business.

With the courtesy, accuracy and relationship values so intrinsic to how we operate then improvement is the natural consequence.

To ensure we keep our clients, we are constantly looking for ways to improve on the way we do business. By doing so, we manage to consistently move the boundaries and set new boundaries. We will always find a solution - even if it means referring you to another company.

Ultimately its aim is to offer the best premiums, the best service and the best people in the industry!

To be the first choice for commercial property insurance